We were recently contacted by a customer in Ormskirk who was unable to open their Sentry electronic safe after encountering a common but frustrating issue. While attempting to change the battery, the internal wires to the keypad had become detached, leaving the keypad completely non-functional. With no way to enter the code and no override key available, the customer was locked out and unsure what to do next.
Sentry electronic safes are designed to be user-friendly and secure, but like all battery-operated systems, wear and tear—or even a simple misstep during a battery change—can lead to wiring problems that disable the entire unit.
Fortunately, the customer got in touch with Paladin Safe Services, and we attended the same day. Using our specialist tools and non-destructive techniques, we were able to open the safe cleanly without causing any damage to the lock or the safe body. Once inside, we assessed the internal wiring and provided advice on repair or replacement options depending on the customer’s future use plans.
The customer was relieved to have their safe open and their items accessible again—without needing to replace the safe or resort to destructive entry.
Another problem solved professionally and efficiently in Ormskirk by Paladin Safe Services. If you’re having issues with your electronic safe—whether it’s battery trouble, wiring faults, or lockouts—we’re here to help with non-destructive, expert solutions.
