We were recently called to assist a homeowner in Warrington who was having trouble accessing their Phoenix Fire Fighter 0421 safe. Despite having the correct combination, the safe simply wouldn’t open — a frustrating situation, especially when you’re confident you’re entering the right code.

The Phoenix Fire Fighter range is well-regarded for its high level of fire resistance and security, making it a popular choice for protecting valuables and important documents. However, like any mechanical or electronic locking system, faults can sometimes occur — even when the correct code is being used.

After contacting Paladin Safe Services, we attended the property promptly to assess the issue. Using our specialist knowledge and tools, we were able to diagnose the problem and open the safe non-destructively, ensuring no damage was done to the lock or the safe body.

Another safe opened with skill and care by Paladin Safe Services in Warrington — your trusted experts for safe opening, repairs, and maintenance across the North West.

A retail shop in Cheshire couldn’t get their Phoenix FS0421 safe to open and called us to help. With no response from the electronic lock there was no way of entering the code to get it open. We got it open without any damage to find that the batteries had fallen out.

When this Phoenix FS1270E Series Titan II safe wouldn’t open for the owner they called us. We were able to open it without any damage and reset the combination so it could still be used.