The electronics on this B&Q safe had failed and the owner was just using the override key until it got lost. With a plane to catch and the passports safely locked in it we were asked to attend the private residence in Manchester to get it open. Once on site we quickly picked the lock open and locked the safe open so that it couldn’t accidentally be locked shut again. The owner was in the process of moving home and believed the key would be found so did not require us to replace the lock.