The electronics had failed on this Kamasa Tools digital safe on the Wirral some time ago and the customer had been using the override key lock to secure it. The keys were now lost and the customer had attempted to break into it himself without any luck. The damage you see is from from his attempts and not from our professional opening which caused no further damage to the safe.
After opening the safe we advised that it would be more cost effective to replace it than to have it repaired due to the damage that had been caused. Most safes require specialist tools and expert knowledge to open them without damage, attempting to open a safe without the key or combination is likely to not end up well and will often be more expensive than calling a professional from the start.