We were referred this job by a locksmith who had identified that the key had snapped in the lock and would not move in either direction. This Phoenix safe was located at a medical practice in Denbigh, Wales. On attending site we confirmed the locksmiths findings and diagnosed an internal fault preventing the bolt from retracting which caused the key to snap. At this stage we thought there was a high probability that the container would need to be drilled but pulling an ace out of our sleeve we got the bolt to retract and open the door. Once open we could see that the door had been violently closed whilst the lock was in the locked position which had bent the boltwork enough for it to jam. Having straightened out the boltwork the next step was to extract the broken key which turned out to be very stubborn and we ended up stripping the whole lock down in order to get the broken bit out.